Support
Frequently Asked Questions
Answers to common questions about our services, process, and what to expect when working with ASG Forensics.
FAQ
About ASG Forensics
What is ASG Forensics?
ASG Forensics is a private digital forensics and cybersecurity consultancy. We provide professional forensic analysis, cryptocurrency tracing, incident response, penetration testing, and cybersecurity support services to individuals, businesses, and legal/compliance teams.
Is ASG Forensics a law enforcement agency?
No. ASG Forensics is a private professional consultancy. We are not affiliated with any government body, law enforcement agency, or financial regulator. We have no authority to arrest, prosecute, or compel action from third parties.
What countries do you serve?
We serve clients internationally. Our services are delivered remotely, and our reports are structured to be useful across multiple jurisdictions.
Services & Investigations
Do you guarantee fund recovery?
No. ASG Forensics provides forensic analysis and documentation support. Whether funds are recovered depends entirely on third parties — cryptocurrency exchanges, banks, payment processors, courts, and law enforcement — all outside our control. We do not guarantee, promise, or imply recovery outcomes.
What types of incidents do you investigate?
We investigate: cryptocurrency fraud and scams, phishing attacks, online investment fraud, business email compromise, account compromise, website and server breaches, online extortion, identity misuse, and digital evidence review for legal purposes.
Can you help if the incident happened months or years ago?
Yes, in many cases. Blockchain data is public and permanent, and evidence from older incidents can often still be analyzed. However, the sooner you act, the better — some evidence sources (like exchange logs) may become less accessible over time.
What do I need to provide to start a case?
At minimum: a description of the incident, key dates, and any evidence you have (screenshots, transaction IDs, wallet addresses, email records, etc.). A more complete evidence submission allows for a more thorough analysis.
Cryptocurrency Analysis
Which blockchains can you trace?
We support Bitcoin (BTC), Ethereum (ETH), Tether (USDT on both ERC-20 and TRC-20), BNB Chain, Polygon, Solana, TRON, and other major public blockchains. Contact us for specific chain inquiries.
Can you identify who owns a wallet address?
Blockchain addresses are pseudonymous. We can trace transaction flows, identify wallet clusters, and flag addresses associated with known exchanges or labeled entities. Direct personal identification from an address alone is generally not possible without exchange cooperation and legal process.
What is a crypto forensic report used for?
Crypto forensic reports are used to support documentation submissions to cryptocurrency exchanges, banks, legal counsel, compliance departments, and law enforcement. They document traced fund flows with verifiable blockchain data.
Forensic Reports
How are reports delivered?
Reports are delivered as professionally formatted PDF documents through your secure client portal. Each report includes a unique verifiable document ID that can be authenticated at asgardforensics.com/verify-document.php.
How long does it take to receive a report?
Initial case review: 24–48 business hours. Standard forensic reports: 5–10 business days. Advanced crypto analysis: 7–14 business days. Timelines depend on case complexity and evidence volume.
Can your reports be used in court?
Our reports are structured to be factual, documented, and methodologically sound. Whether a report is admissible in a specific legal proceeding is determined by the court and jurisdiction. Consult licensed legal counsel for admissibility questions.
Pricing & Billing
How much does an investigation cost?
Pricing depends on case complexity, investigation scope, and evidence volume. Contact us or submit an intake form to receive a quote. See our Pricing page for package starting rates.
Do you offer refunds?
See our Refund Policy for full details. Refund eligibility depends on whether forensic work has commenced and the stage of the engagement.
What payment methods do you accept?
Payment methods are confirmed at case initiation. Please contact us for current accepted payment options.
Security & Confidentiality
How is my case information kept confidential?
All case data is handled under strict confidentiality protocols. Information is encrypted in transit and at rest, and case access is restricted to assigned analysts only. We do not share case details with third parties without your explicit consent.
Can I verify that an ASG Forensics document is genuine?
Yes. All reports issued by ASG Forensics include a unique document ID. You can verify any document at our Document Verification Center at asgardforensics.com/verify-document.php.
Still Have Questions?
We're Here to Help
Contact our team — we are happy to clarify anything about our services or your specific situation.